Kipjoy provides run coaching, strength and conditioning programming, and (on some plans) nutrition and recovery support, delivered in person in Melbourne and online through the Kipjoy app, email and consults.

Your health comes first

Running and strength training carry a risk of injury. Before you start, and whenever your health changes, check with a doctor or other health professional, especially if you have a medical condition, an injury, are pregnant, or haven’t exercised in a while.

• Our coaching is general fitness guidance. It isn’t medical, physiotherapy or dietetic advice, and it doesn’t replace care from a health professional.

• Tell your coach about any injury, illness or medication that could affect your training, and keep them updated.

• Listen to your body. Stop and seek help if you feel pain, dizziness or anything unusual. You choose how hard to train, and you take part at your own risk, as far as the law allows.

Plans and payment

• Starting a plan: after you book through our website, your coach will talk with you about your goals. If you both agree a plan suits you, they’ll send you a secure payment link.

• Billing: plans are subscriptions billed monthly or every 6 months, in Australian dollars, through Stripe. Prices are shown on our website and on the payment page. We don’t charge GST.

• Renewal: your subscription renews automatically at the end of each billing period until you cancel.

• Failed payments: if a payment fails, Stripe will try again. If it still can’t be paid, we may pause your access to the app until it’s sorted.

• Price changes: we’ll give you at least 30 days’ notice of a price change before it applies to your subscription.

Cancelling and refunds

• Cancelling: you can cancel at any time through the billing link in your receipt email, or by contacting us. Your plan and app access continue until the end of the period you’ve paid for, and you won’t be charged again.

• Refunds: because coaching starts as soon as you join, we don’t usually refund part of a billing period. If something has gone wrong, talk to us and we’ll do our best to make it right.

• Your rights: nothing in these terms limits your rights under the Australian Consumer Law, including a refund or remedy if a service has a major problem.

Using the Kipjoy app

• Keep your login details private. You’re responsible for activity on your account.

• Give accurate information, and use the app only for your own training.

• Your access to app features depends on your plan. Your coach may add or remove features for you.

• We work to keep the app available, but it may sometimes be unavailable for maintenance or reasons outside our control.

• You can delete your account at any time in the app under You > Delete account.

Our content

Your training plans, exercise videos, articles and e-books are created by Kipjoy for your personal use. Please don’t copy, share, sell or publish them without our written permission.

Liability

We take care in our coaching, but we can’t guarantee particular results. To the extent the law allows, we aren’t liable for injury, loss or damage arising from your training, or for any indirect loss. Where our liability can’t be excluded, it’s limited to supplying the service again or refunding what you paid for it. This doesn’t affect any rights you have under the Australian Consumer Law.

Ending our coaching

We may suspend or end your access if you breach these terms, behave abusively, or don’t pay. If we end your coaching for any other reason, we’ll refund the unused part of your current billing period.

Privacy

Our Privacy Policy explains how we collect and use your personal information.

Changes to these terms

We may update these terms from time to time. We’ll change the date above, and for significant changes we’ll let current clients know before they apply.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact

Kipjoy Running, Melbourne, Victoria

Email: kipjoyrunning@gmail.com