What we collect

When you visit our website

• How you use the site, collected by Google Analytics: pages visited, links clicked, approximate location (city level), device and browser type, and how you arrived. Google Analytics uses cookies to do this.

• Anything you send us through the booking or contact form, such as your name, email address, phone number and message.

When you use the Kipjoy app

• Your account details: name, email address and password. Your password is stored securely and we can’t see it.

• What you tell us about your training, such as your goal.

• Your coaching plan and the training sessions your coach writes for you.

• What you log against sessions: whether you completed them, how they felt, any notes, and any Strava or Garmin activity links you choose to add.

• Your coach’s feedback on your sessions and their private coaching notes.

Notes you write may include health information, such as an injury or how you’re recovering. Only share what you’re comfortable sharing. It’s used solely to coach you.

What we don’t collect in the app: the app has no analytics, advertising or tracking tools. We don’t access your location, contacts, photos or health apps, and we don’t read data from Strava or Garmin. A link you paste is simply stored so your coach can open it.

How we use it

• To provide your coaching: building your program, reviewing your sessions and giving feedback.

• To run your account: signing in, sending sign-up and password reset codes, and telling your coach when you’ve joined.

• To understand and improve our website, using Google Analytics.

• To reply when you contact us.

We don’t sell your personal information or use it for advertising.

Who can see it

• Your coach can see your account, program, logs and notes so they can coach you.

• Supabase stores the app’s database and accounts in Sydney, Australia.

• Cloudflare hosts the web app and coaching tools, and stores exercise videos. These are videos of your coach, not your personal information.

• Resend sends our account emails, which means it processes your email address. Its systems may be located outside Australia, including in the United States.

• Google provides Google Analytics for the website. This data may be processed outside Australia.

• Framer hosts our website and handles website form submissions.

• Apple and Google distribute the app through their stores under their own privacy terms.

Service providers only handle your information to provide their service. We may also disclose information if the law requires it.

Keeping it secure

Your information is sent over encrypted connections. Access is limited so that clients can only see their own information, and only your coach can see coaching notes. No system is perfectly secure, but we take reasonable steps to protect your information.

How long we keep it

We keep your account information while you’re a client. You can delete your account at any time in the app under You > Delete account. This permanently deletes your profile, program, session logs and notes. Website analytics data is kept for 14 months.

Your choices and rights

• Access or correction: you can update your name and goal in the app, or ask us for a copy of your information or to correct it.

• Deletion: delete your account in the app, or contact us and we’ll do it.

• Website analytics: you can block or delete cookies in your browser, or use Google’s opt-out add-on at tools.google.com/dlpage/gaoptout.

• Complaints: contact us first. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Age

The app is intended for people aged 16 and over. If you’re younger, a parent or guardian should contact us before you sign up.

Changes

If we change this policy, we’ll update the date above and, for significant changes, let app users know.

Contact

Kipjoy Running, Melbourne, Victoria

Email: kipjoyrunning@gmail.com